A.
Complaints/
Fault Booking
Fault Control section has been
entrusted with the job of coordinating between different field units with
the aim of restoring the faulty circuits/
systems in the shortest possible time. The process involves analyzing and
sectionalizing the faults and pursuing with the concerned stations. Fault
Control centers handle complaints received from departmental as well as other users of
leased (long distance) circuits. For speedy pursuance
of fault & restoration, end
users of long distance leased circuits may book complaints with F/C units mentioned below
and if F/C personnel is not available, complaints may be lodged in respective maintenance
divisions as the case may be :-
Name
of the Stn. |
Contact
Person |
Phone
No. |
Fax
No. |
Kolkota |
DE/FC |
033-2220
5826/ 2210 8492 |
22103544 |
FC
Board |
033-2248
9336/0684 |
Patna |
DE/FC |
0612-2225053 |
2225043 |
Cuttack |
SDE/FC |
0671-2610151 |
2618351 |
Guwahati |
DE/FC |
0361-2540319 |
2540319 |
Shillong |
SDE/FC |
0364-2223132 |
2222733
|
Ranchi |
SDE/FC |
0651-2311568 |
2308677 |
|
B.
Customer
Service Center
A Customer
Service Centre at Telephone Bhawan (7th Floor), Kolkata has
been opened on 1st October 2002 for Long distance Subscribers to
serve during normal working hours.
Tel.
No. 033-2242 6654/6644
C. Feasibility
(Provisioning of circuit slots)
Requisition for hiring of any slot of
BSNL long distance network pertaining to Eastern Zone
should be made through respective territorial circle which deals with all commercial
aspects. On valid requisition only, the feasibility and allocations are issued by ETR for
commissioning of the new circuits/slot of specified capacity/bit rates.
|
